Q&A - Question and Answer

What are the shipping times for your products?

We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We deliver worldwide.

Where do you ship your product from?

Our offices are located in Alabama, United State of America. Our international warehouse is located in China.

Do you provide tracking information for the product?

Yes, please wait 3 days after your order and email us at email address: team.gootkaa@gmail.com to request tracking information.

Some items are missing from my order, what happens?

Our products are shipped separately according to your order. If, for example, your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive soon.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged item to email address and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Alabama, United State of America.

I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: team.gootkaa@gmail.com.

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. However, if you still wish to receive a refund on your order, we can of course process the payment, provided the request is made within 30 days of the order date and the product(s) in question are not on sale. For more information, please read our refund policy at the following link: refund policy